Our ability to connect remotely to our client desktop is a vital component of our ongoing collaborative relationship with our clients and it insures that the client benefits from the full capabilities of the software. Since we are in California and our clients are all over the United States and Canada, remote connections allow us to see our user’s screen to diagnose problems or deliver training.

In order to provide the best possible product demonstrations, technical support, training and delivery of updates and changes, we have recently subscribed to WebEx, an internet-based remote access product which allows us to meet with our prospects and clients over the internet. It eliminates previous challenges of third party products which require that we open ports to set up remote access, yet it allows us to see the client desktop and run the application for training or demonstration purposes. It also allows us to transfer files when changes are wanted.

During 2007 we will be recording detailed training sessions for each module, which will be made available in DVD format.

Some technical support and training is included in the initial price. The length of time included varies by the number of modules that need to be installed and the size of the staff. Following the initial services included, we offer a Support Services Subscription which is scaled to the size of the client operation.  It provides discounted rates for:

(i) Training and coaching in the effective use of the software;

(ii) Technical support for issues related to Motorcoach Manager such as computer configurations, installations, Motorcoach Manager backups, etc.

(iii) Tailoring of reports as needed.

For any network and printing issues outside of Motorcoach Manager, it is highly recommended that you engage the services of a local Microsoft Windows or Networking Specialist. For any telephone support we provide in this arena, our hourly rates will apply.